Back office process
How do you quantify the work performed in the office?
Are your office personnel productive and maximising their work time?
Do you want to reduce office labour hours and costs?
The labour costs incurred for work performed by personnel in the ‘back office’ is, by its very nature, difficult to justify. Unlike other duties, managers do not quantify the amount of work completed or should be completed by office personnel to acknowledge their productiveness.
Achieving efficiencies in offices is not always apparent, leaving managers to question whether the operation is getting value for money.
Typically, office personnel fill their day in performing administrative tasks to remain occupied whilst awaiting their core work.
Our goal is to reduce the amount of hours performed in office roles without affecting the reliability and dependability of the office performance. To achieve this we first of all complete a detailed review of the tasks and processes undertaken.
Once the activities are mapped decisions on the following are addressed:
- Restructuring the task or re-engineering the process
- Consolidating functions
- Prioritising activities
- Streamlining interdependencies / interrelationships both up and down stream
- Eliminating non value adding tasks
- Effectively using idle time performing direct value adding activities
Our team of specialists have conducted many such evaluations and driven improvements in the efficiency and effectiveness of office roles and responsibilities for our clients.
Benefits to business of improving back office processes include:
- Streamlining administrative processes.
- Reducing or eliminating non core tasks
- Reducing office labour hours and costs
- Consolidating and redefining roles and responsibilities
- Setting quantifiable productivity targets
- Developing a daily routine checklist
We Implement Change