Service level delivery

Are you consistently failing to achieve customer service indicators?

Are you attempting to please all your customers, and meet different service requirements?

Not certain exactly what your customers want or expect in terms of service?

Are other departments affecting your customer service performance?

The ultimate goal of supply chain and logistics is to provide an uncompromising and superior service to both internal stakeholders and external customers.

Successful organisations achieve the availability of the correct product, in the correct quantity, in quality condition, at the right place, at the right time and delivered to the correct customer, as a measurement of their service performance.

Benefits to businesses of high service levels include:

  • Increased sales
  • Reduced cost of order cycles from placement to delivery
  • Reduced rework and reverse logistics
  • Performance predictability and certainty
  • Your suppliers achieve your service expectations
  • Refinement and standardisation of services
  • Improved administration of services
  • Reduced complaints
  • Retained customers and customer referrals

Our specialists evaluate and benchmark your organisation’s customer service performance either across the entire organisation or alternatively within a specific logistics function such as warehousing or manufacturing.

The evaluation measures the value proposition the organisation offers its customers, comparing the results to global best practice and organisational capabilities.

All non value added services are identified for evaluation and the standardisation of services is a high priority.

Any risks whether, IT, process, assets, people etc, preventing the attainment of the apex customer service targets are assessed and solutions recommended.

The development of an organisational strategy, focused on achieving and sustaining a cost effective service, balanced with the achievement of customer service drivers will underpin an integrated customer service approach.